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Frequently Asked Questions
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All IXM WEB users who have access to the DEVICES tab can delete devices from IXM WEB.
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Yes, even if a device is offline, you can delete the device from the IXM WEB database.
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No, this process is only to delete device entry from the IXM WEB database, not users who were enrolled for that device.
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No, none of the user records which are saved on the device will be deleted.
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No, the Config settings will remain intact in the device, they are not affected as this process just removes device entry from the IXM WEB database.
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No, if the end-user transfers one user record on multiple devices and even if one of those devices is deleted, it will not affect the user record.